Innovate Your Lifestyle

White Glove Service

The Power of Worry-Free Maintenance

White Glove Service

Our White Glove Service program ensures peak performance, efficiency, and enjoyment. Automation technology is complex and evolving, let us handle the heavy lifting. The program is designed to:

  • Ensure operating continuity and increase the longevity of your BTA Systems
  • Guarantee that your BTA System is up to date with regard to the most advanced improvements
  • Provide secure internet access to monitor and remotely control your BTA Systems
  • Give members preferred treatment and extended service hours with respect to scheduling service or maintenance appointments

Operating Continuity and Longevity

White Glove Service Ensures Uninterrupted System Stability

Real-time

System Monitoring

We use live data to keep your system running efficiently and protect you from the unexpected.

Functional

Testing

We perform on-site testing of all BTA-installed systems twice a year to ensure all systems and components are functioning perfectly.

Cleaning

& Calibration

We keep your system in pristine condition with twice-yearly deep cleaning to increase efficiency and performance for a prolonged life.

Power Up,

Power Down Service

Our engineers can remotely reboot your system and run tests after prolonged power-loss or seasonal absence.

Alarm

Vacation Service

Enjoy peace of mind when you are away. We will work with your alarm monitoring company to identify and resolve issues or repair faulty sensors if your alarm is triggered.

Functional Improvements

White Glove Service Provides Access to Operating Improvements

Support

Software Updates

We perform updates as they become available to keep you up and running with the latest operating systems and technology.

Channel

Lineups & Favorites

We perform hard-to-schedule maintenance remotely and apply updates to every surface, preserving your customizable channel line-ups and favorites.

Subscriptions

Renewal Notifications

We keep you in the loop to eliminate gaps in service and renew annual subscriptions so that you don't have to keep track of them.

OEM

New Feature Upgrades

OEM upgrades ensure that you have new features when as they are released. Free updates are installed immediately and remotely by our team of engineers.

New Technology

Recommendations

As your needs grow, we will recommend the best ways to scale and improve your system so that it evolves with you.

Remote System Access

via the Internet

The White Glove Service Program includes a means to remotely access all network-enabled devices in your home from anywhere in the world via the internet using BTA’s Dynamic DNS Service.

Priority Scheduling

for White Glove Service Program Members

Members in the White Glove Service Program will receive priority scheduling for all service calls. Special service hours for after hours, weekends, and Holidays are also available for emergencies.

Find out more in our service offerings brochure

Request A Demonstration

Committed to enhancing the lives of our clients, we would love the opportunity to speak with you about your vision. Simply fill out the form below and a member of our knowledgable staff will contact you.

  • 561-999-9024
  • 9am to 5pm EST

State-of-the-art Auro3D/Dolby Atmos 4K Home Theater

Experience a broad spectrum of the most exciting innovations in home automation and convenience in our Experience Center and State-of-the-art Auro3D/Dolby Atmos 4K Home Theater.

Boca Theater & Automation

9020 Kimberly Blvd
Boca Raton, FL 33434

News & Updates

Secure Your Home Wifi Network

Most of us go about our days without thinking much about the wifi in our homes. In fact, we don’t even think about our networks until they “go down” or get hacked. We take wifi for granted and as a result, we push it out of our consciousness. When we ignore our network, we are giving cyber attackers an easy entrance into our home, our devices, and our personal information.

Your Home Network Is More Vulnerable Than You Think

home network security riskEven if you purchase a network protection plan or a ready-to-go firewall device, your home network still isn’t truly secure. When you setup your network and unbox your router, there is no built-in security. And your security add-ons are only as good as their last update. You might be thinking, “I don’t need network security, no one is coming after me.” Unfortunately, hackers will target any network they can sink their hooks into – even yours.

In 2016, identity thieves stole over $16 billion from roughly 15 million people in the United States. (Report on Identity Theft)

Some of us are even more susceptible to network security threats and issues than others. If you have a home larger than 3,000 square feet or one with exotic finishes, a typical wireless router will not provide adequate wifi coverage. High profile individuals are naturally bigger targets for cyber criminals. Professionals who rely on their home network to communicate with their offices and colleagues need to keep a sharp eye on their home network security.

If your home relies on smart devices, then you are doubly vulnerable. Each wifi connected smart device (ex: your security cameras, home hub, or smart thermostat) is a portal into your wireless network. When you access your home network via a remote login (ex: If you have the ability to view your home security camera feeds from your iPhone), this login portal becomes even more susceptible. As we add more Internet of Things (IoT) devices to our homes, we open up more portals.

There will be over 46 billion IoT devices in use by 2021. (IoT Market Forecast Report)

Once hackers figure out how to login through one portal, they are in your network and all of your connected devices are at risk. This means hackers can gain access to your appliances, home hubs, speakers, security system, phones, tablets, computers, and more. Hackers can track your browser and your keystrokes to collect additional information, like your personal banking website login. One small opening in your network is now an identity theft and financial fraud nightmare.

Simple Ways to Step Up Your Home Network Security

devices connecting to home wifiOne easy way to strengthen your defense against hackers is to employ a smart password strategy. Take these 4 steps for a strong password:

  1. Never use the password that comes with your router
  2. Create a complicated password using a service like KeePass or your own generation system (ex: combine 3 unrelated words back to back to back with a number and symbol)
  3. Don’t give out your password or post it in a visible place
  4. Change password once a month (or at least once a season)

Once your password is secure, you can take another simple precaution: if it’s possible, shut off your wireless when it’s not in use. You should only do this if you do not have any vital systems connected to your wifi. For example, if your security cameras and alarm are wifi connected, avoid shutting down your network! If you are able to shut off your wireless when it’s not in use (ex: during the day when everyone is at work or school, at night when you sleep, or while you are on vacation), you give hackers less opportunity to find it.

Identity theft occurs roughly every 2 seconds in the United States. (Report on Identity Theft)

These steps are a great start, but the only impenetrable security solution is to monitor and defend your network 24/7… And who has time for that? Since we don’t have IT departments in our homes, we have to look to professional services.

If you want to learn more about your specific network security threats, schedule a time for a trained IT expert to evaluate your home network for FREE. BTA will send a licensed technician to your home to identify gaps in security, potential weaknesses, and unsecure products. If you are ready to save time and avoid trouble down the road, take us up on our limited time offer!

Read Full Article in News & Updates

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