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Our White Glove Service program ensures peak performance, efficiency, and enjoyment. Automation technology is complex and evolving, let us handle the heavy lifting. The program is designed to:
We use live data to keep your system running efficiently and protect you from the unexpected.
We perform on-site testing of all BTA-installed systems twice a year to ensure all systems and components are functioning perfectly.
We keep your system in pristine condition with twice-yearly deep cleaning to increase efficiency and performance for a prolonged life.
Our engineers can remotely reboot your system and run tests after prolonged power-loss or seasonal absence.
Enjoy peace of mind when you are away. We will work with your alarm monitoring company to identify and resolve issues or repair faulty sensors if your alarm is triggered.
We perform updates as they become available to keep you up and running with the latest operating systems and technology.
We perform hard-to-schedule maintenance remotely and apply updates to every surface, preserving your customizable channel line-ups and favorites.
We keep you in the loop to eliminate gaps in service and renew annual subscriptions so that you don't have to keep track of them.
OEM upgrades ensure that you have new features when as they are released. Free updates are installed immediately and remotely by our team of engineers.
As your needs grow, we will recommend the best ways to scale and improve your system so that it evolves with you.
The White Glove Service Program includes a means to remotely access all network-enabled devices in your home from anywhere in the world via the internet using BTA’s Dynamic DNS Service.
Members in the White Glove Service Program will receive priority scheduling for all service calls. Special service hours for after hours, weekends, and Holidays are also available for emergencies.